Return & Refund Policy

We have a 30-day return policy, so you have 30 days from the time you get your item to submit a return request.

Your item must be in the same condition that you received it unworn or unused, with tags, and in the original packaging in order to be eligible for a return. A receipt or other form of evidence of purchase is also required.

Contact us at info.towelsworld@gmail.com to begin a return. When your return is approved, you'll receive instructions on how to send your package as well as a return shipping label. Items returned to us without a return authorization will not be accepted.

If you have any questions about returns, you may reach us at info.towelsworld@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items and exceptions
Items that are perishable (like food, flowers, or plants), custom (like customised orders or personalised items), and personal care (like beauty products) cannot be returned are among those that cannot be exchanged. Hazardous substances, flammable liquids, and gases are also not returnable to us. If you have any queries or issues regarding your particular item, do get in touch.

Gift certificates and sale items, however, cannot be returned

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.